All orders are processed within 24 hours and are often shipped the same day. Once processed, your orders is issued a tracking number which is emailed to your inbox after pick-up by mail courier.
Payment Processing Options: During checkout, you will have the option of using a Credit Card (Visa, MasterCard, American Express), or Paypal. Please fill the order form completely and submit your payment. All transaction are encrypted and secure using a 3rd party provider.
Shipping in the UK and Europe: Flat rate shipping. All orders are shipped from Ireland. Delivery generally arrives within 2-7 days. All packages are shipped with a tracking numbers.
Shipping in the USA: Flat rate shipping. All orders are shipped from California. Delivery generally arrives within 2-5 days. All packages are shipped with a tracking numbers. We recommend to order from out site: Biotopic.com
Shipping in Canada: Flat rate shipping. All orders are shipped from Ottawa. Delivery generally arrives within 2-5 days. All packages are shipped with a tracking numbers. We recommend to order form our site: Biotopic.ca
Rest of the World:We currently do not not ship outside of Europe and North America.
Questions: If you have questions about your order, please email our customer support through our contact page: support@biotopic.com
Damages: If your order arrives damaged or incomplete, just contact us and we will reship a new order within 24 hours free of charge.
Refunds: Refunds will not be given based on individual results, as results may vary. If you would like to contact customer service, please email: support@biotopic.com